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If your item come with a warranty, it must be claimed with the manufacturer. Please contact us at and we will do our best to assist you. What if my items are damaged upon arrival? Harumio provides a Korea proxy service and thus, all items sold are non-returnable and non-refundable. We strive to provide customers with a better and safer service, so we do not offer services that do not provide any tracking numbers. May I do so?Īll of our shipping methods come with a tracking number. It is cheaper to choose an unregistered shipping service.

#CARD CAPTOR SAKURA OST UPDATE#

Please email with your order number and new shipping address, so that we can update your details on our system. We keep the item in its original packaging and add our own protection as needed, to minimise the risk of damage during transit.

Our team is specially trained in preparing fragile items for international shipping. Please email with both the order numbers that you would like shipped together. We are able to combine orders, however we cannot combine any more than two. As a registered export company, we can only ship items that we have purchased ourselves. We are unable to offer an address rental service. We are unable to ship to a Korean address, and can only send orders to locations outside of South Korea.ĭo you have a forwarding / address rental service? How will I know when my order has been shipped?Īs soon as our team have shipped your order, you will be sent a confirmation email with a tracking number. Then, the transit time listed above applies after we ship it from our warehouse.

Please note that in certain cases, it may take longer than this depending on the supplier or if it is a pre-order item. How long does it take for my order to arrive?įrom the date you place your order with us, it normally takes between 4-10 working days to receive your item in our warehouse from the Korean supplier. The average transit time is 5-7 working days. We use regional door-to-door services for these countries, which allows for faster shipping time and lower costs.įor most countries, we use DHL Worldwide Express or FedEx. If you have a preference, please let us know and we will try to ship with this courier. We use FedEx, DHL and region specific door-to-door services.

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Please fill out our Custom Request Form and our team will provide you with a free quote for your order. Therefore, a small top-up will be applied at checkout to cover the extra shipping fee incurred:Įach custom order has its own calculated shipping fee, based on the country and item weight. If the total amount is less than $199, a small top-up will be applied at checkout to cover the extra shipping fee incurred:Ĭountries in the (non-exhaustive) following list are considered to be remote locations.

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*In cases where the shipping address is in a remote location, we may kindly ask customers to pay a small top-up for covering the extra shipping fee incurred.įor this (non-exhaustive) list of countries, a minimum purchase of $199 is required for free shipping. We offer Free Worldwide Shipping for all items on our store. How much is the shipping fee for my country? If you want to cancel your order after we have purchased your item, there will be a 30% charge on the total amount. Unfortunately we cannot accept payments made in any other currencies, including Korean Won (₩).Ĭan I cancel my order before is shipped out?Īn order can be canceled without charges only if the item has not been purchased from us yet. Please consult our Guide to Using Transferwise here!Īll orders must be paid in US Dollars ($). Transferwise supports Visa, Mastercard and Apple Pay.

If this applies to your order, we will send you an email with further information regarding this. When we send you an invoice, you will be able to see all the payment methods available to you.įor orders over $800, we can only accept Transferwise for payment. If you cannot find your question here, please email our team at and we will be happy to answer your queries. All parcels are currently shipped via DHL, FedEx, CJ Express (Singapore), and Skynet (Malaysia).įor all information on Custom Orders, please head to our Custom Request page. Due to the ongoing COVID-19 pandemic, EMS and K-packet are temporarily unavailable.

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